AI-Powered Customer Service for Small Business

Running a small business in Africa means wearing every hat — including customer service. This course teaches you to use AI tools to handle customer inquiries faster, more professionally, and in multiple languages.

What You’ll Learn

1. Creating a Customer FAQ system that answers 80% of questions automatically
2. Writing professional responses to complaints, inquiries, and negotiations
3. Handling international buyers in English, French, and other languages
4. Building email templates for every common customer scenario
5. Managing social media messages at scale
6. Setting up WhatsApp Business responses with AI-generated templates

Who This Is For

• Small business owners handling their own customer service
• Shop owners on Instagram, Jumia, or other platforms
• Exporters dealing with international buyers
• Service providers (salons, repair shops, consultants) managing client communication

Prerequisites

• Completed AI Essentials or basic familiarity with Claude/ChatGPT
• A real business with actual customers (even a side hustle counts)

Lessons

1. Mapping Your Customer Service Needs
2. Building Your FAQ Knowledge Base
3. Professional Response Templates
4. Handling Complaints and Difficult Situations
5. International Buyer Communication
6. Putting It All Together: Your CS Playbook

By the End of This Course

You’ll have a complete customer service playbook with ready-to-use response templates, an FAQ document, and a system for handling any customer scenario quickly and professionally.